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FAQ

Helpful Videos & User Manual

Return My Rental

  • About My Rental

  • How to use SNOO

  • General

About My Rental

Rental Account

  • How do I contact help?
  • Can I purchase the SNOO unit I have been using for a discounted price at the end of my rental period?
  • What if I would like to keep SNOO past the 6-month employer-provided period?
  • Should I ship back the SNOO Sacks and mattress sheet?
  • How do I return my SNOO?
  • Is there a minimum rental period?
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How to use SNOO

Helpful Videos

  • Placing Baby in SNOO (Video Tutorial)
  • Putting Baby in SNOO Sack (Video Tutorial)
  • Setting up SNOO (video Tutorial)
  • SNOO User Guide

User Manual

  • SNOO User Guide

Setting Up and Using SNOO

  • What is SNOO?

All About SNOO

  • Are sleep tips available for rental customers?
  • What if my friend wants to rent SNOO?
  • Do you sell any accessories for SNOO?
  • What is the minimum baby weight and age for using SNOO?
  • What is the maximum baby weight and age for using SNOO?

General

Order, Shipping and Billing Information

  • Processing and Shipping time
  • How will I be charged?
  • What if I forget to enter my employer-provided code for my 6-month paid SNOO rental?
  • Can I cancel or modify my order?

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